SVcustoms FAQ

This section explains our regarding any personal information you might supply to us when you visit or purchase from this site. Our goal is to protect your information on the internet in the same way that we protect it in all other ways we interact with you on the phone. You can visit this site and find out about our product and services, read our corporate information, or get a news update and other value-added services without giving us any information about you. If you do provide personal information, such as address, e-mail, telephone numbers, fax numbers, or credit card payment information, as well as demographic and customer identification, under no circumstances will we share, sell, or divulge it to external organizations. We will maintain this information, as well as your business activities and transactions, according to our usual strict security and confidentiality standards. In order to provide better service or to address security hazards, we may occasionally use a “cookie.” A cookie is a small piece of information which a web site stores on your browser on your PC and can later retrieve. The cookie cannot be read by a web site other than the one that set the cookie. We may use cookies for a number of administrative purposes, for example, to store your preferences for certain kinds of information. Most cookies last only through a single session, or visit. None will contain information that will enable anyone to contact you via telephone, e-mail, or “snail mail.” You can set up your browser to inform you when cookies are set or to prevent cookies from being set. At this time SVCUSTOMS.COM does not utilize cookies or any other technological device to store information.

This means that our price is lower than what the manufacturer allows retailers to advertise the item for (MAP pricing or Minimum Advertised Price). To avoid legal issues we need to adhere to their policies, therfore not showing a lower price until you add the item to the shopping cart.

SVCUSTOMS.COM reserves the right to: (1)Change product or prices at anytime due to price increases, but inform customer of price change before processing the order and give the customer the option to continue the order or cancel. (2)Not be responsible for part number changes and descriptions provided by the manufacturer and any discrepancies in these descriptions since they are provided by the manufacturer. We try to be as updated as the manufacturer allows us. (3)Charge the customer shipping charges over and above the quoted charge without notice, but we will make every attempt to notify the customer prior to order processing. (4)Apply special order fees to order items directly from the manufacturer for products not in stock at the time the order is placed (does not happen often). Special order fees vary by manufacturer and you will be notified prior to order processing. At that time you may decide to cancel the order or continue and agree to the extra charges. On orders shipping directly from a manufacturer, customers credit card will be billed immediately.

Svcustoms currently accepts payments online in the form of Mastercard, Visa, Discover, American Express and Paypal. We will also accept Personal Checks, Cashier Checks, and Money Orders. Please Note: If your are paying by check or money order allow 10 business days from the time we receive the check for the item to ship. If you need the item to ship sooner pay by credit card or Paypal. If you are paying by Personal Check, Cashier Check, or Money Order, please mail them to: Svcustoms.com 211 South 8th Street Marietta, OH 45750 Please include the following information: (1) Name (2) Ship To Address (3) Phone Number (4) Email Address (5) Year, Make, Model of your vehicle and any other helpful information (6) Description of item you wish to order (7) Item or Part number of item you wish to order. (8) Any questions or concerns you may have about the product

It is the customers responsibility to inspect the item immediately for damage. After 24hrs a damage claim may not be able to be filed with Fedex or UPS. Please inspect the items and contact us as soon as possible if you have damage. For items that ship truck freight, the customer is responsible to inspect the item for damage immediately and report it to the driver. Once a truck freight item is signed for a claim cannot be filed and the item is yours. SVCUSTOMS sends most parts via FEDEX depending on what distribution center the order is shipped from. Ground shipping is standard. By utilizing various distribution centers across the U.S.A you should receive your in stock order in 2-5 business days. If SVCUSTOMS has to drop ship your item from the manufacturer allow 7-10 business days and you may be charged an extra drop ship fee according to manufacturer policies, but you will be notified prior to being charged. FEDEX 2nd Day Air and Next Day Air quotes are available by phone request. 1-800-690-4950. We Reserve the right to choose which form of shipping we prefer without notifying the customer. This decision is made by which distribution center is closest to the customer and which method the center prefers. We cannot ship packages to an APO address. Shipments to Alaska and Hawaii are sent by 2nd Day Air or Ground only at customers expense. Shipments to Alaska, Hawaii, and Puerto Rico will have extra freight charges applied and do not qualify for free freight. Some items that must ship via Truck Freight do not qualify for free shipping. These items will be charged an extra Truck Freight charge per product (you will be notified), and requires a signature for delivery. SVCUSTOMS is not responsible for reasons shipping companies would not deliver your item, or deliver your item on time. We cannot tell FEDEX where to leave your package. Svcustoms is not responsible for any items that become missing after Fedex delivers them if insurance is not purchased on the delivery. Svcustoms offers this option at checkout for a $3.00 upcharge from Fedex.

To Apply For return You Must fill Out Our Online Return Request Form Located At The Bottom Of Every Page. Any item may be returned within 14 days of the date it is received, unless the item is special order or drop-shipped directly from the manufacturer (you will be notified). Providing pictures of defects or issues you are having in installation can make the return process smoother, quicker, and easier for everyone. Returned items must be in resalable condition and in the original box and packaging. No item will be returned if it has been installed, deformed, painted, drilled, not in original packing, etc…, or not in resalable condition. This will be determined by Svuctsoms.com. Svcustoms.com reserves the right to deny any return. Items being returned that have been special ordered or drop shipped directly from the manufacturer (you will be notified) may not be returnable or be subject to the manufacturers return policies. These policies may ask you to take photos of the defective items in order to have the return freight pre-paid, re-stocking fees waived, and full credit issued. Please understand we make this as simple for you as possible, but the manufacturers request these items sometimes to ensure that they are not being taken advantage of. Any package without return authorization will not be accepted. Each item must have its own return authorization. For our security your new item will not be shipped until the part is received back or confirmed to be in the return shipping companies posession. Also, refunds and credits will not be applied to your card until products are received back and deemed in resalable condition. Credits are applied within one billing cycle. If you need your item sooner you can place a separate order for the new item and we will refund you for the old item when it is received and deemed resalable. Filling Out The Vehicle Verification Form At Checkout Does Not Make Svcustoms Responsible For You Ordering The Wrong Part. We Do Check Every Order, But Some Mistakes Can be Overlooked. If You Do Not Provide This Information We Do Not Know What Type Of Vehicle You Have And Are Not Responsible For Items Ordered Incorrectly. It is the responsibility of the customer to to verify that all orders placed by phone are correct. You will be sent an email confirmation and your order will be repeated back to you before the phone conversation is over. If you do not receive an email confirmation within 10 minutes of your order, please check your spam filters and/or call us to have it re-sent. Please understand that we want to get things right the first time and strive to have the best customer service in the business. *** IMPORTANT *** ABSOLUTELY DO NOT PUT MULTIPLE ITEMS IN ONE BOX UNLESS SVCUSTOMS SPECIFIES. WE ISSUE RMA#'S FOR EACH ITEM AND ONLY ISSUE CREDIT FOR INDIVIDUAL RMA#'S. IF YOU DO PUT MULTIPLE ITEMS IN ONE BOX WITHOUT CLEARING IT WITH SVCUSTOMS PRIOR YOU MAY ONLY RECEIVE CREDIT FOR THE 1 ITEM THE ATTACHED RMA CORRESPONDS WITH.

Returning a product because of MIND CHANGE or ORDER ERROR DEEMED YOUR FAULT: (a) Apply by request for return. (b)Fill form out completely. (c)All return instructions will be e-mailed to you . You are responsible for the freight charges to SVCUSTOMS.COM. If you decide you want a refund, your card will be credited for the original sale price only less shipping and you will be charged up to a 25% restocking fee. If you would like to replace the item with the correct one, you must place a new order for that item. Once the incorrect item is received back you will be credited for the item less the original shipping it cost Svcustoms.com to ship it to you and are subject to re-stocking fees. Items being returned that shipped for free will be credited the amount less the actual shipping costs and any applicable re-stock fees. (d)You will be contacted by email to verify return authorization. Please fully read our general return policy!

Returning a product due to SVCUSTOMS.COM ORDER ERROR: (a)Apply by request for return. (b)Fill out form completely. (c)In most cases a return shipping label will be e-mailed to you with full instructions. This will be issued only 1 time. No additional charges will be made to your credit card. You may choose to be refunded completely or make an equal value exchange. If you choose the exchange, your replacement item will ship once you provide the return tracking number and we verify that the package is in the shipping companies hands. If you choose a refund you will be refunded fully within 1 billing cycle of the date the item is received back. (d)You will be contacted by email to verify return authorization. Please fully read our general return policy!

Returning a product that is DEFECTIVE: (a)Apply by request for return. (b)Fill out form completely. (c)In most cases a return shipping label will be e-mailed to you with full instructions. This will be issued only 1 time. No additional charges will be made to your credit card. You may choose to be refunded completely or make an equal value exchange. If you choose the exchange, your replacement item will ship once you provide the return tracking number and we verify that the package is in the shipping companies hands. If you choose a refund you will be refunded fully within 1 billing cycle of the date the item is received back. (d)You will be contacted by email to verify return authorization. Please fully read our general return policy!

Returning a product that is DAMAGED IN Shipping. It is the customer’s responsibility to inspect the item immediately for damage. After 24hrs a damage claim may not be able to be filed with the shipping company. Please inspect the items and contact us as soon as possible if you have damage. (a)Apply by request for return within 24 hours of receipt. (b)Fill out form completely. No additional charges will be made to your credit card. You may choose to be refunded completely or make an equal value exchange. If you choose the exchange, your replacement item will ship once you provide the return tracking number and we verify that the package is in the shipping companies hands. If you choose a refund you will be refunded fully within 1 billing cycle of the date the item is received back. (c)You will be contacted by email to verify whether to file a claim with the shipping company, or if it qualifies to be returned to us by return shipping label. (Depends on what manufacturer and what warehouse it was shipped from) Please fully read our general return policy!

Returning a product that is LOST IN SHIPPING. (a) Apply by request for return. (b) Fill out form completely. (c)You will be contacted by email to verify whether to file a claim with the shipping company, or if it qualifies to be returned to us by return shipping label. (Depends on what manufacturer or what warehouse it was shipped from). Also if you do not purchase the shipping insurance at time of checkout and an item is not delivered to the correct address, Svcustoms.com is not responsible. You must file a claim with the shipping company. Please fully read our general return policy!

If your order has not been processed for shipment (usually within 30 minutes of order) the order may be canceled or changed through our email notification form. Order cancellations/changes are not guaranteed. If an order is successfully cancelled the customer will be charged up to a 5% cancellation fee and $14.95 if it is a manufacturer direct order. All handling fees/insurances are non-refundable.

All warranty issues are handled according to each manufacturers policies. Please contact Svcustoms if you have questions as to how a specific part warranty is handled. Svcustoms only warranties parts according to the manfacturers stated warranty. Some manufacturers may choose to deal with a customer directly on warranty claims and some may request that you work through Svcustoms. Some manufacturers may require digital pictures or some kind of proof of the claimed issue to make the process go quicker. Svcustoms is not responsible for and freight charges, installation charges, removal charges, boxing fees, or any other fees involved in the warranty process. For any questions please contact us for clarification.